Forget RESOLUTIONS. The best thing you can do for your business is to start your year with a PLAN. Business is slow for most portrait photographers in these first months of the year, which makes it the perfect time to get organized, evaluate the state of your business, and make a plan for the year ahead.
One of the biggest reasons that I own my own business is that I wanted a job that would allow me to be there for my kids when they need me, at-home with them when they were babies, and before and after school as they get older. Being a work-at-home mom definitely has huge benefits. I set my own schedule, so when I first started my business I saved on child care by keeping my little one home with me using just a part-time nanny, and now that my kids are in Preschool & Elementary school I can volunteer in the classroom, be there for every school event, take them to after-school extra-curriculars, doctor appointments, etc. I love knowing that I can be there for them when they need me. BUT along with those benefits come significant challenges.
Even if you are the most talented photographer providing the very best customer service possible, you will at some point in your business have to deal with an unhappy client. It happens to us all. We can't please everyone, and at some point we will probably drop the ball and not deliver our best work or best service.
So what do we do when we have a client who is unhappy?